To authenticate user accounts, SaverLife is integrated with Plaid, a technology company that builds connections with financial institutions. They’re a trusted partner to companies ranging from popular fintech apps to Fortune 500 companies and major banks.
Plaid supports over 9,000 financial institutions, but many smaller regional banks and credit unions rely on older infrastructure that can be prone to instability. Though Plaid makes every effort to strengthen and stabilize all bank connections, users at these banks may be more likely to encounter connectivity issues.
If you’re experiencing connectivity issues, please email support@hcahopefund.zendesk.com and we will let you know if your financial institution is unsupported. We apologize in advance for any inconvenience.